Executive Summary Here’s a simple, ready-to-use online feedback format (Google Form/Microsoft Forms style) you can configure in minutes. It works for employees, customers, or any process feedback.

Key Recommendations

• Keep it short (5–8 questions max).
• Use a mix of ratings (for quick analysis) + 1–2 open questions (for real insights).
• Add “optional” for comments to reduce friction.
• Include 1 question on urgency/action needed.

Simple Online Feedback Format (Copy/Paste)

1. Feedback Type (Dropdown)

• Employee/Team
• Customer/Client
• Process/Service
• Product/Quality
• Other (Please specify)

1. Overall Rating (Multiple Choice / Rating 1–5)

• 1 – Very Poor
• 2 – Poor
• 3 – Okay
• 4 – Good
• 5 – Excellent

1. Please share what happened / your experience (Short paragraph)

(Free text, max ~500–800 characters)

1. What should we improve? (Short text)

(Free text)

1. What went well? (Short text) [Optional]

(Free text)

1. Urgency / Priority (Dropdown)

• Low
• Medium
• High
• Urgent

1. Desired Outcome (Dropdown)

• Fix/Improve
• Keep doing this
• Investigate root cause
• Share feedback only
• Other (Please specify)

1. Would you like us to contact you? (Yes/No)

• Yes
• No

1. Contact Details (Only required if Yes) (Email/Phone)

(Short text)

Optional (If you want action tracking)

1. Who/Where was this issue related to? (Dropdown)

• Team/Department
• Location/Branch
• System/Service
• Other

1. Attach Evidence (File upload) [Optional]

• Screenshot / Document / Photo

Business Impact

• Faster insights: ratings + structured fields make reporting easier.
• Better actionability: urgency + desired outcome helps assign priorities.
• Lower effort: short questions increase completion rates.

Immediate Next Steps

• Create the form with sections: Rating → Details → Action.
• Turn on automatic email notifications (if you’re using it for escalation).
• Review weekly and assign owners for “High/Urgent” items.

If you tell me who the feedback is for (employees vs customers) and the rating scale you prefer (1–5 or 1–10), I’ll tailor the exact wording to your context.

If you need help implementing these recommendations or would like expert guidance tailored to your organization, the team at Zunavish would be happy to assist.